Privacy Policy
Last updated: September 28, 2026

1. Introduction
CandleLight Serenity LLC (“we”, “us”, or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, make a purchase, or interact with us.

By using this site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Billing and shipping address

• Phone number

• Payment details (processed securely by our payment providers)

Account & Member Information

• Login details (such as email and password)

• Order history and saved preferences

Order & Transaction Information

• Products purchased

• Order dates and totals

• Delivery details

Technical & Usage Information

• IP address

• Browser type and version

• Device information

• Pages visited, time spent on pages, and click behavior

Marketing & Communication Information

• Your preferences for receiving emails and promotions

• Information you provide when you sign up for newsletters or contact us

3. How We Collect Information

We collect information in several ways, including when you:

• Browse our website

• Place an order in our online store

• Create a member account

• Fill out a contact form or request a quote

• Subscribe to our newsletter or marketing emails

• Interact with our emails or ads

• Use our site while cookies and similar technologies are enabled

We also use tools like Google Analytics and Google Ads to help us understand how visitors use our site and to show relevant ads.

4. How We Use Your Information

We use your information to:

Process and fulfill orders

• Manage payments, shipping, and delivery

• Send order confirmations and updates

Provide and improve our services

• Operate and maintain our website and online store

• Improve our products, content, and user experience

Communicate with you

• Respond to your questions and support requests

• Send important notices about your account or orders

Marketing & Promotions

• Send newsletters, special offers, and updates (only if you’ve opted in)

• Show you relevant ads through platforms like Google Ads

Security & Legal Compliance

• Detect and prevent fraud or misuse

• Comply with legal obligations and enforce our terms

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in as a member

• Remember your cart and preferences

• Analyze site traffic and performance

• Show relevant ads and measure ad performance

You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not work properly.

6. How We Share Your Information

We do not sell your personal information. We may share it with:

Service Providers

• Payment processors

• Shipping and delivery partners

• Email and marketing platforms

• Analytics and advertising partners (such as Google)

These providers only receive the information needed to perform their services and are expected to protect it.

Legal Requirements
We may disclose information if required by law or to protect our rights, safety, or the rights and safety of others.

7. Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have rights such as:

• Accessing the personal information we hold about you

• Requesting corrections or updates

• Requesting deletion of certain information

• Opting out of marketing emails at any time

You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any email, or by contacting us directly.

9. Retention of Information

We keep your personal information only as long as necessary to:

• Provide our services

• Fulfill orders and legal obligations (such as tax and accounting)

• Resolve disputes and enforce our agreements

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the site after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us at:

CandleLight Serenity LLC
Email: candlelightserenityllc@gmail.com